Refund & return policy

We accept returns of unopened products, subject to inspection and approval by our team.

• Requesting a return. contact us at hello@groovymocktails.com with your order number and the reason for your return.
• Return shipping. if your return request is accepted, you will be responsible for arranging and paying for the return shipping.
• Inspection. once we receive the returned products, our team will inspect them to confirm that they meet our return eligibility requirements.
• Approved refunds. if your return is approved following inspection, we will issue a refund for the eligible products, minus the original shipping cost incurred by Groovy to deliver your order.
• Non-refundable costs. return shipping costs are the customer’s responsibility and are non-refundable.
• Opened or used products. products that have been opened or used are not eligible for standard returns.
• Before you send anything. please do not send any products back without contacting our customer support team first.

We want every Groovy order to arrive just right. If your order arrives damaged or contains an incorrect product, please contact us at hello@groovymocktails.com within 48 hours of delivery.

To help us review your request, please include:

• Order number. your order number.
• Description. a brief description of the issue.
• Photographs. clear photographs of the damaged or incorrect product and its packaging, when applicable.

• Damaged orders. if your order arrives damaged and the issue is reported within 48 hours of delivery, we will arrange a replacement.
• Incorrect products. if you receive an incorrect product and report the issue within 48 hours of delivery, we will arrange for the correct product to be sent to you.
• Before returning or disposing. please contact our customer support team before returning or disposing of any damaged or incorrect products.

We understand that everyone has different tastes, and finding your favorite Groovy flavor is part of the experience.

If you’re dissatisfied with the flavor of a product, please contact our customer support team at hello@groovymocktails.com. Include your order number and a brief description of your experience so our team can better understand your concern.

• Case-by-case review. flavor-related requests are reviewed on a case-by-case basis. Our customer support team will evaluate your request and determine the appropriate resolution.
• No automatic guarantee. refunds or replacements for personal flavor preferences are not automatically guaranteed.

If your order hasn’t arrived, please review the tracking information provided in your shipping confirmation email.

• Lost in transit. if your package appears to be lost in transit, or your tracking information shows that it was delivered but you haven’t received it, please contact us at hello@groovymocktails.com.
• What to include. your order number and any relevant tracking information so our team can review the situation and assist you with the next steps.

Once we receive and inspect your returned products, we will notify you of the approval or rejection of your refund request.

• Processing. if your return is approved, we will process your refund minus the original shipping cost incurred by Groovy to deliver your order.
• Return shipping. customers are responsible for return shipping expenses, which are non-refundable.
• Bank processing time. after your refund has been processed, your bank or payment provider may require additional time for the funds to appear in your account.
• Refund status. if you have any questions about the status of your refund, please contact us at hello@groovymocktails.com.